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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Loy Blackwood

Loy Blackwood

August 30, 2024

5  out of  5
rating by Loy Blackwood
"Scott was very efficient & patient with explaining all areas and coverage with my auto insurance. Thank you so much scott."
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Amanda Dickerson

August 30, 2024

5  out of  5
rating by Amanda Dickerson
"Scott was very friendly and knowledgeable! He was easy to work with, answered all of my questions, and got my quotes and insurance set-up quickly. Plus, I am happy with the quote. Hopefully the service moving forward will be the same. Based on this experience, I would recommend using this team if you live in the area."
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Mark James

August 27, 2024

5  out of  5
rating by Mark James
"I had an absolute fantastic experience with a representative named Bri. All i can say is “Consummate Professional and Wealth of Knowledge”. This young lady deserves an award for her attention to detail and willingness to go above and beyond to make my experience a great one considering all experiences prior were not so great. Hats off to Bri."
We responded:
"Thanks Mark! Bri is a valuable team member. I am happy she was able to to provide you an excellent experience and customer service. Neil McKinnon, State Farm Agent. "
Profile photo of Liu Zhizhen

Liu Zhizhen

August 14, 2024

5  out of  5
rating by Liu Zhizhen
"Fiona was very patient and attentive when I was handling the car insurance over the phone and answered many questions for me. Excellent experience!"
We responded:
"Liu, thank you for sharing your experience with Fiona! We greatly appreciate you letting us be your good neighbor ."
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Louise Ryder

July 19, 2024

5  out of  5
rating by Louise Ryder
"Scott Mascatello was great! I had a bad experience with someone else and Scott made getting car and home insurance quick and easy despite a complication that arose and got me great rates. I highly recommend him."
We responded:
"Thanks Louise, Welcome to the agency. Make sure you stop by the office in Fairfax VA some time. We will confirm your car insurance policy is all set. Neil McKinnon State Farm Agent."
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Janvel Myla Restauro

July 10, 2024

5  out of  5
rating by Janvel Myla Restauro
"I appreciate Scott for his help. He is very efficient with his job and helps me get my auto insurance without giving me problems."
We responded:
"Janvei, thank you for the kind words about Scott and glad to hear that he has been helpful to you!"
Profile photo of Mohammad Shafiqul Islam

Mohammad Shafiqul Islam

April 9, 2024

5  out of  5
rating by Mohammad Shafiqul Islam
"I usually don't do reviews, but this time I would like to share my wonderful experience with Ms. Fiona McKinnon. I had a very bad time with my previous auto insurance. On the other hand, McKinnon's offered me a great price. She is excellent and very professional. She pointed out everything and explained all the key points. Now, I believe that I am with a good insurance (Fairfax State Farm) as well as in a 'Good Hands' of Ms. McKinnon. Thank you very much!"
We responded:
"Thanks Mohammad! We believe switching car insurance does not have to be difficult. "Like a good neighbor", we are here for you. Neil McKinnon Agent. "
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Abozar Nasari

March 25, 2024

5  out of  5
rating by Abozar Nasari
""Just wanted to give a huge thank you to Jackie for her outstanding help with my car insurance. Her professionalism and attentiveness made everything so smooth. I couldn't have asked for better service. Thanks a million!""
We responded:
"Thanks Abozar! So happy Jackie was able to help make your car insurance transition smooth. Great service does not have to be sacrificed with great prices. Neil McKinnon, State Farm Agent. "
Profile photo of Janice Henderson

Janice Henderson

March 15, 2024

5  out of  5
rating by Janice Henderson
"We are new to this office and they provided a thorough review of our State Farm insurance coverage. We are pleased so far!"
We responded:
"Thanks Janice! Welcome to our office in Fairfax VA. We are happy to provide home insurance and car insurance to you and your family. Neil McKinnon, State Farm Agent."
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andrew mukhortov

March 9, 2024

5  out of  5
rating by andrew mukhortov
"Bri was super fast and amazing! Impecable service!!! Can't love it harder! From now on only Bri!!!"
We responded:
"Thanks Andrew! Having a talented local Fairfax team members makes it easier for our customers to get car insurance and home insurance. Neil McKinnon, State Farm Agent. "
Profile photo of Nana Osaebeah

Nana Osaebeah

March 6, 2024

5  out of  5
rating by Nana Osaebeah
"Fiona is a great customer service agent. She has patience and time to talk to customer."
We responded:
"Thanks Nana! We are excited to have your family as part of State Farm. Great customer service is important when helping people make important insurance decisions. Neil McKinnon, State Farm Agent. "
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javier raez

March 4, 2024

5  out of  5
rating by javier raez
"Jackie muy buena account manager me ayudo mucho explicando todo con paciencia y Rapides lo mejor me hizo una Poliza muy justa. Recomendada al 100."
We responded:
"Gracias Javier, muchas gracias por visitarnos en nuestra agencia en Fairfax VA. Valoramos la relación con nuestros clientes. Neil McKinnon, agente de State Farm "
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Cold Blooded

March 4, 2024

1  out of  5
rating by Cold Blooded
"Only took one phone call lady argued with me telling me what I asked for then laughed at my frustration... some of the worse customer service I ever experienced had zero remorse at the point of knowing how wrong you are.. IM THE CUSTOMER ASKING FOR X YOU TELL ME NO I CAN NOT HAVE Y... NOBODY ASKED FOR Y... I BELIEVE THIS WOULD BE ON THE COMPANY FOR MISUNDERSTANDING BUT YOU THOUGHT TO ARGUE AND LAUGH AT A CUSTOMER... IM GOING TO CANCEL IMMEDIATELY"
We responded:
"Okay Dino Jr., I understand customers being frustrated when they don't get what they want. Hopefully you can learn a little respect at your next insurance company, because using disrespectful profanity towards a woman on my staff will not be tolerated. Neil McKinnon, State Farm Agent"
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Andrew Lamendola

February 23, 2024

5  out of  5
rating by Andrew Lamendola
"Jessica was a pleasure to work with and was extremely helpful with getting me set up with my new insurance. 5/5 experience!"
We responded:
"Thanks Andrew, We are happy to provide insurance protection for you and your growing family. Neil McKinnon, State Farm Agent"
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A Bolden

February 20, 2024

5  out of  5
rating by A Bolden
"Five Star Service! Knowledgeable agent with fast and reliable service. Will definitely recommend to family and friends!"
We responded:
"Thanks Anteria, Providing fast and reliable insurance service is key to supporting small business owners in our community. Neil McKinnon, State Farm Agent. "
Profile photo of Virginia Tusing

Virginia Tusing

February 19, 2024

5  out of  5
rating by Virginia Tusing
"I am so thankful for Jackie for helping me to find the right insurance for me..She was very knowledgeable and patient with me ..Need more customer service from people like her..Thank you!!"
We responded:
"Thanks Virginia! We are so happy to provide knowledgeable and friendly customer service to our customers in search of car insurance. Neil McKinnon, State Farm Agent"
Profile photo of Alexander Samuel

Alexander Samuel

February 17, 2024

5  out of  5
rating by Alexander Samuel
"Definitely recommend this State Farm. I had gotten amazing service."
We responded:
"Thanks Alexander! Our great service and insurance rates make us the best deal for insurance in Northern Virginia. Neil McKinnon, State Farm Agent"
Profile photo of G Sch

G Sch

February 17, 2024

5  out of  5
rating by G Sch
"I was absolutely impresses with the price, and fast professional service. Best experience with any insurance company that I have ever had."
We responded:
"Thanks G! Competitive insurance prices with great service is how we we keep or clients happy with home and auto insurance. Neil McKinnon, State Farm Agent! "
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Li Kristy

February 5, 2024

5  out of  5
rating by Li Kristy
"Good service. Explain well!"
We responded:
"Thanks Kristy, We are happy you decided let State Farm provide you car insurance and renter's insurance. Neil McKinnon, State Farm Agent"
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ProfSeanOConnor

January 12, 2024

5  out of  5
rating by ProfSeanOConnor
"Jackie was amazing and took care of my auto and renters insurance in a. snap and super pleasant manner. I had a terrible experience at my last insurance company that became a faceless corporate behemoth that i could only “chat” or “talk” to through a lord knows where call center. Neil Mackinnon’s office is right here in Fairfax and I know who I can call and can even stop by in person! So happy to be back with State Farm after years away as well. Rates are *so* much better than my last place."
We responded:
"Thanks Sean, We are happy to have you back with State Farm. We are pleased that we can save you money on your car insurance, and renters insurance. Please feel free to come to our office in Fairfax, VA at anytime. We love meeting with our policyholders in person. Neil McKinnon, State Farm Agent"
Profile photo of Francis Hemeng

Francis Hemeng

December 9, 2023

5  out of  5
rating by Francis Hemeng
"My oh my! That was a great experience. I was shopping for a good insurance and came across Jackie of Fairfax STATE FARM INSURANCE. And what a wonderful experience I received after speaking with her. She was very professional and nice to talk to. At first, I was a little snappy with her, but Jackie, instead of losing her cool, kept her composure, remained cool, calm and collected. She was very helpful, intelligent and added humor to the conversation, which got me laughing with joy all through our chat. I ended up with a great deal of insurance and would recommend STATE FARM INSURANCE to anyone looking to save $1000 on Insurance in a year, YES, $ 1000 or MORE a year in INSURANCE. I did the math and came up with that. JACKIE OF STATE FARM INSURANCE, Fairfax, Virginia, thanks a lot."
We responded:
"Thanks Francis! We understand switching insurance can be challenging. Fortunately, we have professionals like Jackie in our office that understand the situation and work with our clients to make it as simple as possible. It also helps to have great rates for car insurance and home insurance. Neil McKinnon, State farm Agent"
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Jada McCown

December 8, 2023

5  out of  5
rating by Jada McCown
"Good customer service and good rates and deals. Jackie was very helpful"
We responded:
"Thanks Jada, So happy you are able to take advantage of our great car insurance rates. Neil McKinnon, State Farm Agent. "
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Bernie Ford

November 25, 2023

5  out of  5
rating by Bernie Ford
"Insurance agent very friendly, very helpful make you a part of their agency a part of their family and go beyond to get you a better quote. Thank you very much."
We responded:
"Thanks Bernie! Happy we could help you with setting up your car insurance and home insurance. Neil McKinnon, State Farm Agent. "
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Edward Robinson

October 30, 2023

5  out of  5
rating by Edward Robinson
"Very helpful and answered all questions I had!"
We responded:
"Thanks Mr. Robinson. Happy we can continue to assist you and your friend with home insurance and car insurance. Neil McKinnon, State Farm Agent"
Profile photo of Leonel Castillo

Leonel Castillo

October 18, 2023

5  out of  5
rating by Leonel Castillo
"Jacky es una persona muy profesional me ayudó en todo lo que mese cité gracias State Farm y por tener profesionales como mi agente"
We responded:
"Gracias Leonel! Nos complace ofrecer agentes profesionales para satisfacer las necesidades de seguros de automóviles y de hogar de nuestros clientes. Neil McKinnon Agente de State Farm"