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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Mohammad Shafiqul Islam

April 9, 2024

5  out of  5 rating by Mohammad Shafiqul Islam
"I usually don't do reviews, but this time I would like to share my wonderful experience with Ms. Fiona McKinnon. I had a very bad time with my previous auto insurance. On the other hand, McKinnon's offered me a great price. She is excellent and very professional. She pointed out everything and explained all the key points. Now, I believe that I am with a good insurance (Fairfax State Farm) as well as in a 'Good Hands' of Ms. McKinnon. Thank you very much!"
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Abozar Nasari

March 25, 2024

5  out of  5 rating by Abozar Nasari
""Just wanted to give a huge thank you to Jackie for her outstanding help with my car insurance. Her professionalism and attentiveness made everything so smooth. I couldn't have asked for better service. Thanks a million!""
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Janice Henderson

March 15, 2024

5  out of  5 rating by Janice Henderson
"We are new to this office and they provided a thorough review of our State Farm insurance coverage. We are pleased so far!"
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andrew mukhortov

March 9, 2024

5  out of  5 rating by andrew mukhortov
"Bri was super fast and amazing! Impecable service!!! Can't love it harder! From now on only Bri!!!"
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Nana Osaebeah

March 6, 2024

5  out of  5 rating by Nana Osaebeah
"Fiona is a great customer service agent. She has patience and time to talk to customer."
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javier raez

March 4, 2024

5  out of  5 rating by javier raez
"Jackie muy buena account manager me ayudo mucho explicando todo con paciencia y Rapides lo mejor me hizo una Poliza muy justa. Recomendada al 100."
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Cold Blooded

March 4, 2024

1  out of  5 rating by Cold Blooded
"Only took one phone call lady argued with me telling me what I asked for then laughed at my frustration... some of the worse customer service I ever experienced had zero remorse at the point of knowing how wrong you are.. IM THE CUSTOMER ASKING FOR X YOU TELL ME NO I CAN NOT HAVE Y... NOBODY ASKED FOR Y... I BELIEVE THIS WOULD BE ON THE COMPANY FOR MISUNDERSTANDING BUT YOU THOUGHT TO ARGUE AND LAUGH AT A CUSTOMER... IM GOING TO CANCEL IMMEDIATELY"
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Andrew Lamendola

February 23, 2024

5  out of  5 rating by Andrew Lamendola
"Jessica was a pleasure to work with and was extremely helpful with getting me set up with my new insurance. 5/5 experience!"
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A Bolden

February 20, 2024

5  out of  5 rating by A Bolden
"Five Star Service! Knowledgeable agent with fast and reliable service. Will definitely recommend to family and friends!"
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Virginia Tusing

February 19, 2024

5  out of  5 rating by Virginia Tusing
"I am so thankful for Jackie for helping me to find the right insurance for me..She was very knowledgeable and patient with me ..Need more customer service from people like her..Thank you!!"
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Alexander Samuel

February 17, 2024

5  out of  5 rating by Alexander Samuel
"Definitely recommend this State Farm. I had gotten amazing service."
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G Sch

February 17, 2024

5  out of  5 rating by G Sch
"I was absolutely impresses with the price, and fast professional service. Best experience with any insurance company that I have ever had."
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Li Kristy

February 5, 2024

5  out of  5 rating by Li Kristy
"Good service. Explain well!"
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January 12, 2024

5  out of  5 rating by ProfSeanOConnor
"Jackie was amazing and took care of my auto and renters insurance in a. snap and super pleasant manner. I had a terrible experience at my last insurance company that became a faceless corporate behemoth that i could only “chat” or “talk” to through a lord knows where call center. Neil Mackinnon’s office is right here in Fairfax and I know who I can call and can even stop by in person! So happy to be back with State Farm after years away as well. Rates are *so* much better than my last place."
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Francis Hemeng

December 9, 2023

5  out of  5 rating by Francis Hemeng
"My oh my! That was a great experience. I was shopping for a good insurance and came across Jackie of Fairfax STATE FARM INSURANCE. And what a wonderful experience I received after speaking with her. She was very professional and nice to talk to. At first, I was a little snappy with her, but Jackie, instead of losing her cool, kept her composure, remained cool, calm and collected. She was very helpful, intelligent and added humor to the conversation, which got me laughing with joy all through our chat. I ended up with a great deal of insurance and would recommend STATE FARM INSURANCE to anyone looking to save $1000 on Insurance in a year, YES, $ 1000 or MORE a year in INSURANCE. I did the math and came up with that. JACKIE OF STATE FARM INSURANCE, Fairfax, Virginia, thanks a lot."
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Jada McCown

December 8, 2023

5  out of  5 rating by Jada McCown
"Good customer service and good rates and deals. Jackie was very helpful"
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Bernie Ford

November 25, 2023

5  out of  5 rating by Bernie Ford
"Insurance agent very friendly, very helpful make you a part of their agency a part of their family and go beyond to get you a better quote. Thank you very much."
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Edward Robinson

October 30, 2023

5  out of  5 rating by Edward Robinson
"Very helpful and answered all questions I had!"
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Leonel Castillo

October 18, 2023

5  out of  5 rating by Leonel Castillo
"Jacky es una persona muy profesional me ayudó en todo lo que mese cité gracias State Farm y por tener profesionales como mi agente"
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Arthur Dong

October 17, 2023

5  out of  5 rating by Arthur Dong
"I discussed my needs for renters insurance with associate Jackie Ozuna. Jackie followed up with my inquiry and prepared a quote for a renter's policy. She was thorough, attentive and responsive when it came to my needs. She accommodated my requests and prepared a quote that was both better and cheaper than my current policy with a company featuring the "gecko". I was very satisfied with the experience and would recommend the McKinnon State Farm agency without hesitation. Thank You!"
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Mark Paes

October 16, 2023

5  out of  5 rating by Mark Paes
"Quick and well explained"
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October 14, 2023

5  out of  5 rating by Aykut
"Jackie was so helpful and patient to address my insurance needs. Thank you all!"
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laura garcia

October 11, 2023

5  out of  5 rating by laura garcia
"10/10 customer service. Jackie helped me change my insurance. She explained everything about the coverage and was very patient. Excellent service!"
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muluken habtemariam

October 10, 2023

5  out of  5 rating by muluken habtemariam
"Great customer service and educate his clients about the services he is offering. Very patient and go beyond to help his customers ."
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Saboor Malikzai

October 6, 2023

5  out of  5 rating by Saboor Malikzai
"Edwin did an amazing job helping find the right plan for me. I highly recommend this agent and especially State Farm for having my back. Please take the time to actually help those who help you!"